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My travel to Prayagraj [ Allahabad ] and back by Prayagraj Express [ 12417/18 ] from New Delhi : 9-11 March 2019

March 12, 2019

According to Wikipedia , Prayagraj Express is one of the “first” ISO 9002 certified trains of India because of its security features and high priority on the Indian Railways. No wonder .



The features on the the train that I checked out during my overnight journies from New Delhi to Prayagraj [ Allahabad ]  to and fro :

– Well dressed and courteous TTE
– Smart youngmen wearing name badges attached to each A.C. coach with the responsibility of ensuring that spotlessly clean linen/blanket is provided on all berths,
including replacement of used linen at intermediate stations
– Provided with Wifi courtesy Railwire in association with Google
– Clean/non smelling Western style toilets incl: bio toilets
provided with soap dispensers
– Floors swept clean
– No charts pasted on the coaches – list of WL/RAC passengers whose seats were finally confirmed showed on digital charts put up on the very clean platform provided
with signages showing location of each coach prominently
– trash bins provided on either sides of the coaches
– no vendors noticed entering the coaches
– pest control management with checks every 3-4 days
– facility provided for cleaning a particular spot in the coach further or attending to           some other requirement – just send a request as :

SMS to 58888 or 9200003232 by typing
CLEAN< Space ><10-digit PNR number>< Space >SERVICE TYPE CODE – [ C for Clean , B for Linen/Bed roll , P for pest control ]

– reading lights provided on each berth with convenient phone/laptop charging points
– software programme via QR or web link for giving feedback on the travel
– timely departures although there were slight delays on  arrival while reaching Prayagraj and while returning to New Delhi

A complete departure from some terrible experiences that I have had on some train journies not so long ago .



A mention about the transformed Allahabad Jn Station as well. It is illuminated in pink/yellow colours in the evenings giving it an amazing look – quite unlike the dull red/yellow coloured facade of railway stations that we have been used to seeing . Again quite clean and very well lighted . All facilities at the Station nicely signposted .

Well done, Indian Railways .

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